When shipping internationally, it’s important to be aware of the following rules:

  1. Taxes, Customs Duties, and Import Fees: Some products may be subject to additional taxes, customs duties, or import fees imposed by the destination country. It is the buyer’s responsibility to pay these charges. You should inform customers about the possibility of such fees by stating something like “Item subject to international importing fees.”

How are International Orders & Deliveries Affected by COVID-19?

Due to COVID-19 regulations in various countries, international shipments may experience delays. Changes in air transportation regulations have affected the delivery methods and services for international packages. As a result, delivery times may be longer than usual. We appreciate your understanding of these exceptional circumstances. The delivery time will depend on the specific situation in the destination country. It is important to stay informed about any changes in the countries where you conduct business.

Customs, Duties & Taxes

As a seller, you are responsible for ensuring that the products you sell can be legally imported into the destination country. Each country has its own rules and regulations regarding importing certain products. Therefore, it is crucial to verify if the shipping company allows the shipment of your products to the intended destination.

When a shipment is made from one country to another, the recipient becomes the registered importer. This means that the person who purchased the product is the buyer and the importer. Unfortunately, customers often lack knowledge about their country’s import rules, so the vendor must investigate whether their products can be accepted in the destination country.

Outgoing orders from countries like the United States, the European Union, and the United Kingdom may be subject to import taxes, entry fees, and customs duties. These fees are usually charged when the product arrives in the destination country, and the customer is responsible for paying them.

Please note that Zona Shoppers has no control over the regulations or charges imposed by each country. Customs tariffs can vary significantly from one country to another, and the amount imposed on a product can also vary.

It is important to inform the buyer about the possibility of these additional charges. You can do this by clearly stating your shipping policies, which should include information about potential customs tariffs or taxes. Providing detailed advice on matters like photo identification requirements for order collection can enhance your professionalism, build customer trust, and facilitate returns or exchanges.