Consideration Before Closing Your Store

Before closing your store, we encourage you to let us know how we can assist. We recognize that sometimes life circumstances can interfere with our ambitions, and we stand ready to support you. If you hold a Paid Membership, please email us at [email protected] so we can discuss the best way to support you during this time.

While we’re happy to assist in downgrading your membership, we regret to inform you that we cannot issue a refund for annual membership fees due to marketing commitments. However, we can guide you through the process of downgrading to a monthly membership. Please note, this change would also result in a reduction of your marketing benefits, as these funds are already committed to a third-party marketing agency, and thus, non-refundable.

If you remain firm in your decision to close your store, you may initiate the process by sending an email to [email protected]. Once we’ve received your request, we’ll proceed with closing your account. If your account holds a balance, the following instructions will guide you on how to receive it.

Procedure for Receiving a Balance Post-Cancellation:

Before releasing any funds, we must allow time for potential refunds, returns, and chargebacks. For instance, if you’ve instituted a 30-day return policy in your store, it’s necessary to wait until the final product sold has surpassed the 30-day period. If a product is sold from the U.S. to Europe, the waiting period extends to 180 days.

After all relevant periods have expired, we’ll disburse the balance to the account you’ve provided to Zona Shoppers. If the account you initially provided is no longer valid, we’ll attempt to reach you electronically. In the event we can’t contact you, the balance will remain in your Zona Shoppers account for five years, after which escheatment proceedings will commence.

Upon a vendor’s request to close their store, Zona Shoppers is not liable for any damages to third parties or individuals caused by the vendor’s products. This responsibility remains with the vendor.

Should a vendor decide to reopen a store in the future, they will need to undergo the registration process anew. We don’t retain images, videos, descriptions, or other content from previously closed stores.

Reopening an Account in the Future:

If you plan to close your account for a period exceeding 90 days, please reach out to us at [email protected]. If you wish to return after a hiatus of 90 days or more, you’ll need to start afresh with the setup process.