Email spoofing occurs when the sender forges a false sender address, making it easy for spam or phishing attempts. Phishing refers to fraudulent attempts to obtain sensitive information from recipients, such as usernames, passwords, and credit card details, by impersonating trustworthy entities in electronic communications.

To protect yourself, please be aware of the following:

1. Zona Shoppers will never request private information, as we already have it on record, or at least will never send you an email requesting private information. 
2. We will never ask for money or for you to contact us over the phone. If a transaction doesn’t go through, it gets canceled automatically.
3. Zona Shoppers will never ask for passwords, usernames, social security numbers, VAT numbers, or bank account numbers over an email or request you to call or fill out a form to provide such information. The only place you will share your information is on our platform under My Account. 
4. If you are a vendor, we will never ask you to confirm your social security number, VAT number, or any private information from your records. If there is a problem with your account, we will block the entrance and proceed with our internal verification process. 
5. We will never ask for bank account information, including PINs, in an email.
6. We will never request gift cards or gift certificates as a payment method over an email or phone call. The only gift certificates or gift cards are from Zona Shoppers e-commerce. We don’t accept commercially bought gift certificates, gift cards, or any other form of general payment, similar to those previously mentioned. 
7. We will never ask for credit card information via email. The only secure way to provide credit card details is through our platform’s payment stage.
8. We will never request confirmation of the last four digits of your social security number or credit card. There is no reason for us to ask for it. 
9. We will never ask for personal information such as your mother’s maiden name or pet’s name.
10. We will never ask vendors to provide their passwords. If you forgot it, then request one through the platform. 

Please note that Zona Shoppers’ genuine email addresses end with “@ZonaShoppers.com.” For example, [email protected]. If an email is received from an address that doesn’t end with “@ZonaShoppers.com,” it is not from us. Most phishing attempts cannot include “@ZonaShoppers.com,” please be cautious and verify the authenticity.

Pay attention to poor grammar or typographical errors, as many phishing emails are translated from languages other than English.

If something seems suspicious, visit ZonaShoppers.com directly to check your account for any issues. We will communicate through messages in your account or the vendor’s account if there is a need to resolve a problem.

If you accidentally click on a suspicious email, do not provide any information, unsubscribe, register for anything, resend the message, threaten the sender, or click on any links to search for orders. Instead, close the email, verify your account directly on Zona Shoppers, check if anything has changed, and ignore the email.

Help us combat phishing and spoofing by reporting them to [email protected]. While we may be unable to reply to every email due to the volume we receive, we read all messages.

Remember the five most common signs of false emails:

1. The email is sent from a public domain like gmail.com or Hotmail.com.
2. The domain name is misspelled, such as @sonashoppers.com.
3. The email contains poor grammar or misspelled words, for example, [email protected].
4. Suspicious attachments or links are included.
5. The message creates a sense of urgency or pressure to act quickly.