At Zona Shoppers, we strive to provide a hassle-free shopping experience for our customers. We understand that occasionally you may need to return a product, and we have established a return fee policy to ensure transparency and clarity. Please review the following details regarding return fees:

1. Return Eligibility:

   • Returns are accepted within 30 days (or as the vendor stipulates) from the delivery date.
   • The product must be in its original condition, unused, and with all original packaging and tags intact.
   • Certain items, such as perishable or personalized items, may not be eligible for return. Please refer to the product listing for specific return eligibility information.

2. Return Authorization Process:

   • Before returning a product, customers must request a return authorization through their vendor page at the Zona Shoppers account or by contacting our customer support team.
   • Once the return request is approved, customers will receive detailed instructions on proceeding with the return.
   • If the vendor offered Return-less then the customer can keep the merchandise and receive a credit as stipulated on the Return-less Policy 

3. Return Fees:

   • A return fee may be applicable to cover processing and restocking costs in certain cases.
   • The return fee will be deducted from the refund amount and will vary depending on the nature of the product and return circumstances.
   • The specific return fee amount will be clearly communicated during the return authorization process. Please check for the general and suggested return fees. The vendor may apply their most reasonable return fees based on the below table. 

4. Exceptions to Return Fees:

   • Return fees may be waived under the following circumstances:
     • The product received is damaged, defective, or significantly different from the description.
     • The return is due to an error made by the vendor, such as sending the wrong item or size.
     • The product falls under a warranty or guarantee, and the return is within the warranty period.

5. Refund Process:

   • Once the returned product is received and inspected, a refund will be issued to the original payment method within a maximum of 5 business days after delivery.
   • The refund amount will be the purchase price minus any applicable return fees.
   • Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
   • If the vendor offers a Return-less return, the refund immediately goes to a credit. 

6. Customer Responsibilities:

   • Customers are responsible for carefully packaging the returned product to prevent damage during transit.
   • Return shipping costs are the customer’s responsibility unless the return is due to an error by the vendor.

We strive to ensure that our return fee policy is fair and reasonable for customers and vendors. If you have any questions or require further clarification regarding our return fee policy, don’t hesitate to contact our customer support team; we will be happy to assist you.

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