Vendor’s Handbook

Here you will find all the vital information for your business. This handbook guides how to conduct your business safely and appropriately on Zona Shoppers. If you need more specific information or have any questions, you can contact us through internal messaging on your dashboard or write to [email protected] 

Vendor’s Agreement


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Zona Shoppers Study Groups

Products Cancellation

At Zona Shoppers, we strive to give our clients the best service. If you need to cancel a purchase that you have made within 24 hours of the order, here is the fastest and safest way to cancel the transaction.

 Customers: Remember to read the policies written by the vendors on their stores. Each vendor has its own set of rules regarding its products. Also, ask if there is any restocking fee.  


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Feedback Limitations Policy

When you receive excellent service, we want to hear about it. The vendor also wants to hear about it. High remarks make them improve the quality of service. You can express how your purchase went or how the product is. We encourage all customers always to give a review; now, writing a review is not an open door for abuse! 


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Memberships Plans & Services


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Restricted Countries Policy


Commercial restrictions with some countries Info here

Products or Service Contract Policy


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Warranties, Service Plans, & Guarantees Policy


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Vendor’s Code of Conduct


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Product General Conditions Guideline

Vendor’s Protection Policy

Policy for Products or Services with Agreements or Contracts

Store Evaluation and Sale Threshold


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Picture Policy

Electronic Communication Policy

Customer’s Purchase Protection

Anti-Discrimination and Hate Speech Policy

Intellectual Property Policy

Keeping My Account’s Information Secure

Money-Back Guarantee Policy

Zona Shoppers Shipping Information


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Terms Of Use

Privacy Policy

Advertisement Policy

Affiliate Program Terms of Use

California Consumer Privacy Act (CCPA)

Children’s Privacy Information Policy

Commission Fees

Payment Policy


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Doing Dropshipping

Interest-Based Ads Policy

International Shipping Policy

Need to Close Your Store?

Photos Policy

State by State Listing of Professional Licensing Agencies

Learn about e-Commerce Taxes

Prohibited & Controlled Products on Zona Shoppers

Listing’s Violations

Return & Refund Policy

Abusive Customer Policy

Zona Shoppers Marketing Designed for Your Business